Privacy Policy

About the Privacy Policy

This Privacy Policy aims to regulate your use of our services through the website. We have updated our privacy policy in accordance with the new General Data Protection Law (LGPD). We collect your data to offer a personalized and secure experience.

What is the LGPD?

The General Data Protection Law was enacted in 2018, guaranteeing greater security and transparency in the collection, storage, and sharing of personal data.

It is a law that establishes rules for the use of personal data of individuals by public and private entities, guaranteeing rights to data subjects and establishing a minimum standard for the collection, storage, processing, and sharing of personal data of individuals.

The rules established by the LGPD (Brazilian General Data Protection Law) must be observed by all sectors of the market: banks, hospitals, businesses, e-commerce companies, and also the public sector.

What is personal data?

This refers to information relating to a living, identified, or identifiable person. A set of distinct pieces of information that can lead to the identification of a specific person also constitutes personal data.

What data do we collect, how do we do it, and how do we use it?

Our data collection is carried out in the following ways, with different data collected in each method and for different purposes:

• Cookies: Data may be collected through cookies, with the user's consent. For more information, please see our Cookie Policy below.
• WhatsApp and Forms: When a user contacts us through messaging, such as email via the contact form and WhatsApp, we collect data to identify the user and to fulfill their request. This may include, among other things, their name, email, phone number, company, address, and message. In addition to these, we collect any personal data that the user voluntarily provides.

How do we protect your data?

To ensure that your personal information is secure, we communicate our privacy and security guidelines to employees and strictly follow privacy precautions within the company.

We are committed to protecting your personal information, and the information entrusted to us, through:

• Physical, technical, and organizational measures to reduce the risks of loss;
• Misuse;
• Unauthorized access;
• Improper disclosure and alteration of this data.

Who do we share your data with?

We do not disclose information that could identify the user and we would never share this personal data with third parties. This data is for the exclusive internal use of the company to achieve the purposes expressed in the previous item.

The data may be shared with third parties only in the following situations:

• Data transferred for business purposes to third-party service providers who provide services to us, such as sending emails, advertising and marketing, security and performance monitoring, and data processing;
• By court order or at the request of government oversight bodies;
• Data transferred to public bodies to comply with current legislation;

Information Security

To ensure that your personal information is secure, we communicate our privacy and security guidelines to our employees and strictly follow privacy precautions within the company.

We are committed to protecting your personal information, and the information entrusted to us, through physical, technical, and organizational measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and improper alteration of this data.

What are your rights? (Copyright Rights)

Data subjects have certain rights regarding their personal data and can exercise them by contacting us.

The rights of the holders are:

• Confirmation of the existence of personal data processing;
• Access to personal data, in accordance with applicable legislation;
• Data portability;
• Data may be deleted when the data is processed based on the data subject's consent or when the data is unnecessary, excessive, or processed in violation of applicable law;
• Request for information regarding shared data usage;
• Revocation of consent, where applicable.

For security reasons, we can only fulfill the request if we are certain of the user's identity. Therefore, we may request additional data or information to confirm the identity and authenticity of the data subject. This data and information will be protected during the storage period and deleted when it is no longer useful.

End of Treatment

This Privacy Policy applies to the aforementioned circumstances for the entire period during which we store personal data. We store and maintain your information:

• (a) for the time required by law;
• (b) until the end of the processing of personal data, as mentioned below;
• (c) for the time necessary to preserve the legitimate interest.

Therefore, we will process your data, for example, for the applicable limitation periods or as long as necessary to comply with a legal or regulatory obligation.

The termination of the processing of personal data will occur in the following cases:

• (a) when the purpose for which the personal data was collected is achieved, and/or the personal data collected ceases to be necessary or relevant to achieving that purpose;
• (b) when the Data Subject requests the deletion of their data;
• (c) when there is a legal provision to that effect.

In cases where the processing of personal data is terminated, except in cases established by applicable legislation or by this Privacy Policy, the personal data will be deleted.

If you have any questions, who can you talk to?

Below, we provide the contact details for the Data Protection Officer (DPO), who is responsible for handling any and all requests from users or the National Authority related to personal data.

For any questions, requests, or complaints regarding the processing of personal data, please contact us and request the email address of our Data Protection Officer.

If, despite our commitment and efforts to protect your data, you believe that your data protection rights have not been met, please contact our DPO. Additionally, you have the right, at any time, to lodge a complaint directly with the National Data Protection Authority.

Changes to the Privacy Policy

We reserve the right to update or modify this Policy at any time without prior notice. However, we will always publish the new revised version on our website. If there are changes in the way we handle personal data, you will be informed so that you can check if you wish to continue using our services.